The transition to digital customer service

The transition to digital customer service

We explore the highlighted need for a resident service delivery platform and what this looks like for strata companies moving forward. What impact has a pandemic had on customer service delivery? As with most industries and sectors, the recent events of 2020, in...
6 Ways to Engage Your Residential Community [+ Examples]

6 Ways to Engage Your Residential Community [+ Examples]

For strata and facilities management companies, the benefits of successful customer engagement are enormous—yet maintaining consistency and a level of automation as your businesses grows can be difficult. Customer experiences in residential communities are enhanced...
The Keys to a Successful Masterplan Development

The Keys to a Successful Masterplan Development

A sure-fire way to future-proof a masterplanned project is by fostering a community within it—and key to this is successful resident and community engagement. Adopting a proactive approach to communicating with portfolio stakeholders—be they tenants, owner-occupiers,...